Privacy policy

Last update: November 2017

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of our Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
This statement is meant to address the private use of our website. Business related use or information is not included within this Privacy Statement.

Who are we?

The International Patient Center (IPC) is the leading medical travel agent in the Netherlands. We offer a full-service support to overseas patients and referring physicians seeking a consultation, second opinion or medical treatment in the Netherlands. We assist international patients with travel arrangements, residence and access to Dutch healthcare providers. We work in an exclusive partnership with Erasmus Medical Center, Royal Schiphol Group and KLM Health Services. Our focus is on overseas patients with clinically complicated diagnoses and in search of highly complex and innovative treatments. Erasmus Medical Centre being the first and preferred affiliated hospital.

Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include, but is not limited to your name, address and phone number (“Personal Information”). We shall use any Personal Information in accordance with these terms and conditions, and with any additional statements appearing on forms used to submitting your personal information.


By visiting our Site or by sending us an e-mail, you are knowingly and voluntarily consenting to receive electronic communications from us. We will communicate with you by e-mail.
We will not use your Personal Information to contact you with newsletters, marketing or promotional materials.


If you submit an e-mail via our Site, we shall use your personal information to administer and respond to your e-mail. Your personal information will be securely shaved only for the period that is relevant to respond or finish your email request.

Enquiry Forms (Request an appointment and Refer your patient)

If you submit our Enquiry, we shall use your Personal Information to administer and respond to your Enquiry. Your Enquiry will be responded to by the appropriate team. If you have requested a medical review of your Personal Information, it be shared with the medical staff of the Erasmus Medical Center. The information you supply and the response we provide will be saved securely.

We may produce reports on the use of the Enquiry Forms to enable us to monitor and develop it. These reports will be based on anonymous data, individuals will not be identified in the reports.


If you contact us regarding our Site we shall use your details to reply to you. We try to respond to all feedback where a valid email address is included. If you have a comment or complaint about other aspects of IPC services, we may use your details to investigate your input.
Our Site contains links to other sites. We are not responsible for the privacy of third parties that run other Sites. Please refer to their own privacy statement for more information.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. We only use Google Analytics cookies.

To ensure your privacy, we:
– have accepted the terms of the Data Processing Amendment to the Google Analytics Terms of Service.
– have masked the last eight characters of your IP address.
– do not share any information with Google for their own use.
– we do not use other Google services in combination with Google Analytics cookies.

Log data

Like many site operators, we collect information that your browser sends whenever you visit our Site. This Log Data includes information such as the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and the amount of Enquiry forms that are filled in. We will not Log the content of the Enquiry forms or other Personal Information. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this Log Data.


The security of your Personal Information is important to us, but remember that no method is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.We run our business withthe KPN Business Office 365 Cloud services.

Changes to This Privacy Policy

This Privacy Statementis effective as of November 1th 2017 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our PrivacyStatementat any time and you should check this Privacy Statementperiodically. Your continued use of the Service after we post any modifications to the Privacy Statementon this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Statement. If we make any material changes to this Privacy Statement, we will notify you either through the email address you have provided us, or by placing a prominent notice on our Site. You have the right to request a copy of the personal information International Patient Center, the Netherlandsholds about you and to have any inaccuracies corrected. We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files.

Contact us

If you have any questions about this Privacy Policy, please contact us:

Our company operates

The website of IPC makes use of tracking cookies. These will save anonymous information about your visit to improve the website and your experience.